Return/Exchange Policy

Thank you for choosing The Haute Bling! We take great pride in providing you with exquisite products and an exceptional shopping experience. Please take a moment to get to know our policy for returns and exchanges.

No Return, Exchange, or Refund Policy

  • At The Haute Bling, we do not offer return/ exchange/ refund options for any reason other than damaged goods or the wrong item received.

Damaged Goods/ Wrong item

  • In the unfortunate event that you receive damaged goods or a wrong item, we request you to follow these steps:

1. Unboxing Video: To process your claim, we require a complete unboxing video from the moment you break the package seal, including the name and address sheet, to the completion of the unboxing. This video should be uncut and unedited. You must provide this video as proof within 24 hours after receiving your order.

2. Return Process: After we receive the defective items back and verify the damage through the provided video, we will initiate an exchange or credit note. Please note that shipping charges are non-returnable.

(NOTE: We will not entertain any claims without adequate proof in the form of a full unboxing video. This helps us ensure a fair and transparent process.)

Return Shipping Process
Most of our orders are shipped via Bluedart/Delhivery, which allows smooth and hassle-free return pickups.

  • Customers are required to ensure that the product is in its original condition, along with the original packaging box.
  • We will initiate the return pickup request, and the pickup will be attempted within the next 2 days.
  • After we receive the returned parcel, our team will inspect the product.
  • If the return passes our quality check, we will proceed with your exchange or issue a credit note, as applicable.

NOTE: 

  • It is the customer's responsibility to inform us if the return pickup has not been completed within the next **2 days**. (This allows us to follow up with the courier partner.)
  • If we do not receive any update from the customer regarding the failed pickup, The Haute Bling reserves the right to cancel the exchange request.
  • In very rare cases where the courier partner is unable to complete the pickup despite repeated follow-ups, we may request the customer to self-ship the parcel using any reliable courier service. Any applicable reimbursement of up to **₹80** will be communicated by our support team, if eligible.

No Cancellation

  • Unfortunately, once an order is placed, it cannot be cancelled.
  • In case an item is unavailable, we offer the following options: exchange for another item of equal value or issue a credit note, redeemable within 3 months.

 Other Important policy

  • We will not be liable if the package is returned because of the wrong/incomplete address, or the wrong/unreachable phone number provided by the customer.
  • Reshipment expenses will be paid by the customer.
  • Please make sure to provide the correct address and reachable contact number.
  • If your parcel status shows as 'delivered' but you have not received it, please contact us within 24 hours of the delivery status update.
  • Please note that it is the customer’s responsibility to monitor and track their parcel.

These policies are designed to ensure transparency and fairness for both you and us as the seller. If you have any questions or require further assistance, feel free to contact us.

Thank you for shopping with The Haute Bling. We appreciate your trust and support!